Terms of service
ASTERI BRANDS LLP. (hereinafter referred to as "the Company") is the owner and the service provider of internet-based merchandise retailers called Asteri, that provide custom-made bags, apparel, accessories. The registered office is at 264/265, Vaswani Chamber, Worli, Mumbai - 400018
AVAILABILITY AND DELIVERY
All of our products are made-to-order,
Delivery time will vary from product to product and cannot be guaranteed. An indicative time period is approximately 5 to 7 working days, excluding shipping time. Shipping delays due to courier companies cannot be controlled by Asteri Brands LLP. Items purchased via gift voucher or promo codes are not entitled to a refund in cash or credit.
YOUR ACCOUNT
You agree that any use of the site is at your own risk and the Company is not responsible for it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Your unique identifier is your email ID. You are responsible for updating the same as we will send all communication on your order status and delivery details to this email ID only. Further, adding your mobile number to the account information allows us to contact you in case of any requirements to schedule appointments, alterations, advise delivery of orders as well as any unforeseen circumstance. We respect your privacy. In compliance with data privacy laws governing the jurisdictions in which we provide our service, you may delete your account at any time. Upon any termination, discontinuation, or cancellation of Services or your Account, the following provisions will survive: "Pricing", "Payment", "Trademark Copyright and Restriction", "Privacy Policy", "Governing Law & Arbitration". You may at any time unsubscribe from our newsletters, email, or SMS campaigns by clicking on the appropriate settings in your Profile on our website.
PRODUCT DESCRIPTION
The Company tries to be as accurate as possible in the representation of information on the website. However, the Company does not warrant that the product description or other content of this site is accurate, complete, reliable, current, or error-free.
Our personalisation software is a computer render of the products. Colours and patterns may appear different based on the screen resolutions being used. The final product may differ slightly from that of the image being displayed.
MEASUREMENTS
All products are crafted in accordance with the specifications selected at the time of order. Minor variations in dimensions (up to ±1–2 cm) may occur due to the handcrafted nature of our vegan leather products and are not considered defects. Once an order is confirmed personalisation details cannot be changed. We strongly recommend reviewing all personalisation guidelines carefully before placing your order.
PRICING
Whilst we try to ensure that all details, descriptions, and prices that appear on this website are accurate, errors may occur. If we discover an error in the price of any Product or Service that you have ordered from the Company, we will notify you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the Product or Service, you will receive a full refund. Refunds will be made via the same payment mode and will be credited within 7 working days after the refund is initiated. Our prices when shopping online from India are inclusive of GST. For shipments outside of India, you will be solely responsible for calculating and paying any and all taxes, customs duties, fees, etc. imposed by the destination country in relation to the Product(s) or Services. Delivery costs may be charged in addition; such additional charges are displayed where applicable and included in the total cost.
For our international customers, please note that all charges are in the currency displayed on the website. In case of any interbank fees, the Company has no control in determining what these charges are and it is understood that the customer will bear these charges (if any), The Company has the right to use the loyalty credits accumulated by the customer to offset these charges.
PAYMENT
Our domestic prices are inclusive of GST. Tax is applicable at checkout. Payments may be made by Mastercard, Visa, PayPal, or wallets as offered by our payment gateway processor. The safety of your credit/debit card information is of paramount importance to us. We do not store any credit/debit card information and your payment details are automatically encrypted when you enter them. Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Products will not be dispatched, and Services will not be performed until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.
TRADEMARK, COPYRIGHT AND RESTRICTION
This site is controlled and operated by ASTERI BRANDS LLP All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Merchandise on the www.beasteri.com website owned, operated, licensed, or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit, or distribute such material in any way, including by email or other electronic means. You must not assist any other person to do so, either directly or indirectly Without the prior written consent of the owner, modification of the merchandise, use of the merchandise on any other website or networked computer environment or use of the merchandise for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
Asteri Brands LLP. acknowledges that the name of our city was changed from Bombay to Mumbai by the Corporation Resolution No. 512 dated August 12, 1996, Maharashtra Act, XXV of 1996.
PRIVACY POLICY
The Company values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. The Company recognizes that it must maintain and use customer information responsibly. We will not rent, give or sell your personally identifiable information to any outside organisation for that organisation's own use without your consent. We give out necessary information such as your name, address and contact details to the delivery company solely for the purpose of completing your order transaction. Your data will not be provided to third parties for marketing. We do not store any credit card information.
CHANGES TO TERMS OR SERVICES
We reserve the right to update or modify these Terms and Conditions at any time in our sole discretion. If we do so, we'll let you know either by posting the modified Terms on our website(s) or through other communication. It is important that you check these terms regularly because if you continue to use the Services after we have posted modified Terms on the Sites, you are indicating to us that you agree to be bound by the modified Terms. You may choose to discontinue our service if you don't agree to be bound by the modified Terms. Because the Services are evolving over time, we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.
ALERTS AND NOTIFICATIONS
As part of our Services, you may receive notifications, alerts, emails, requests for feedback on our products and services, delivery status messages or other types of messages regarding our Services. We may also periodically send you emails that directly promote the offerings of the Company. When you receive such promotional emails from us you will have the opportunity to "opt-out" by following the UNSUBSCRIBE instructions provided in the email you receive.
LIMITED LIABILITY
For all purchases made online and in stores, the Company's liability extends to the value of the products purchased by the customer.
RETURNS, EXCHANGES AND REFUNDS
We do not offer returns, exchanges, or refunds on any products once an order has been delivered.
The only exception to this policy is in the case of a verified manufacturing defect. Any such defect must be identified and reported to us within 48 hours of delivery. Requests raised beyond this timeframe will not be eligible for review.
To report a manufacturing defect, customers must share clear photographs and details of the issue within the 48-hour window. All claims will be reviewed and verified by our quality team. If the product is confirmed to have a manufacturing defect, we will arrange for a suitable resolution at our discretion.
We do not offer returns, exchanges, refunds or replacements for orders shipped outside India.
Products purchased during promotional events are also not eligible for returns, exchanges, or refunds.
PROMO CODE
The Company may at times offer promotional codes to our customers to avail of special discounts and offers. The promotional codes cannot be used in conjunction with any other offers. Promotional codes are also not valid on purchases using Loyalty Credits. Orders using promo codes are not entitled to Loyalty points. These codes for garments may be restricted to a particular category. The Company retains the right to honour promotional codes or disallow the same if it has been deemed to be used for the purpose of gaming the system.
GOVERNING LAW AND JURISDICTION
This Agreement shall be interpreted and construed in accordance with the laws applicable in India. The courts of Mumbai, India shall have exclusive jurisdiction in any matter relating to or arising out of this Agreement.